Microsoft Outlook 2019 - Part 1
IS THIS COURSE FOR YOU?
The course is designed for those who wish to learn how to use this powerful communication tool. You will learn the key concepts and techniques necessary to work with Outlook’s most used functions and features.
ABOUT THE COURSE
The course consists of 7 modules and includes media demonstrations, hands-on activities, and knowledge check questions. At the end of the course, you will complete a series of consolidation exercises, which will help you review what you have learned and assess your understanding.
The course also contains quizzes at the end of each module and a Validation Test at the end of the course. With successful completion of the course, you will receive a Pitman Training certificate to verify your achievement.
AIMS AND OBJECTIVES
The aim of the course is for you to learn the core features and functions of Microsoft’s Outlook 2019 software, so you will be able to present dynamic and engaging presentations.
PRE-REQUISITES
Familiarity with the Windows environment and experience using a computer keyboard.
COURSE CONTENT
Module 1: Introduction to Outlook 2019
An Overview of Outlook 2019; Exploring the Outlook Interface; Using Help in Outlook 2019
Module 2: Using Email
Sending and Receiving Mail; Focused Inbox; Forwarding and Replying to Messages; Specifying Default Fonts; Customizing Reply Messages
Module 3: Working with Emails
Creating a New Mail Message; Attaching Files, Photos, Graphics, and Other Items; Directing Mail with @ Mentions; Hyperlinks and Bookmarks
Module 4: Keyboard Shortcuts and Printing
Using Keyboard Shortcuts; Printing
Module 5: Using Contacts
Adding a New Contact; Utilizing the Contact Card; Creating a Contact Group; Managing Contacts Using Folders
Module 6: Using the Calendar
Creating an Appointment; Creating and Cancelling a Meeting; Responding to Invites; Configuring Reminders; Forwarding Calendar Items
Module 7: Tasks and Notes
Creating a New Task; Assigning and Completing Tasks; Creating Notes
CAREER PATH
Microsoft Outlook is used across a wide range of job roles and responsibilities. Your new skills with the software will make your work more efficient and more valuable to employers.
COURSE DURATION
12 hours. This will vary based on prior knowledge and ability.
CPD POINTS: 12
CPD points awarded upon successful completion.
Microsoft Outlook 2019 - Part 2
IS THIS COURSE FOR YOU?
The course is designed for those who are proficient with the basic concepts and features of Outlook and wish to enhance their skills using the software’s intermediate and advanced-level features.
ABOUT THE COURSE
The course consists of 6 modules and includes media demonstrations, hands-on activities, and knowledge check questions. At the end of the course, you will complete a consolidation exercise, which will help you review what you have learned and assess your understanding.
The course also contains quizzes at the end of each module and a Validation Test at the end of the
course. With successful completion of the course, you will receive a Pitman Training certificate to verify your achievement.
AIMS AND OBJECTIVES
The aim of the course is for you to learn intermediate and advanced-level features and functions of the Outlook 2019 software, so you can better organise and manage your email and your Outlook calendar and be more effective and productive in your work.
PRE-REQUISITES
This course is the continuation of Outlook 2019 - Part 1.
COURSE CONTENT
Module 1: Customising Microsoft Outlook Customising the Quick Access Toolbar, the Inbox, and Mailbox View; Adding an Email Account; Office Account and Outlook Options
Module 2: Personalising Email Messages
Email Signatures; Saving Email Attachments; Delivery Options; Recalling an Email
Module 3: Organising Emails
Email Searches; Creating Search Folders; Creating Folders and Subfolders; Conditional Formatting for Emails; Using Categories and Follow-Up Flags
Module 4: Deleting, Cleaning, and Exporting Ignoring Conversations; Deleting, Archiving, and Restoring Emails; Cleaning Up Conversations; Opening and Exporting Data
Module 5: Rules and Automated Processes
Using Quick Steps; Using Rules; Managing Junk Mail; Sending Automatic Replies; Using Voting Buttons
Module 6: Additional Calendar Features Customising Calendar Views; Customising the Look and Feel of Outlook; Delegate Access
CAREER PATH
Microsoft Outlook is used across a wide range of job roles and responsibilities. Your new skills with the software will make your work more efficient and more valuable to employers.
COURSE DURATION
12 hours. This will vary based on prior knowledge and ability.
CPD POINTS: 12
CPD points awarded upon successful completion.
To find out more about this or any of our courses, speak to one of our course advisors.