Customer Service Training

Customer Service Training

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide participants with opportunities to explore their responsibilities within their role as a leader (supervisor or manager) in a customer service environment.

This Workshop will help you teach participants:

  • Identify ways to establish links between excellence in customer service and your business practices and policies.
  • Develop the skills and practices that are essential elements of a customer service-focused manager.
  • Recognize what employees are looking for to be truly engaged.
  • Recognize who the customers are and what they are looking for.
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

Learning Objectives

  • The Six Critical Elements of Customer Service
    • A customer service focus
    • Defined in your organization
    • Given life by the employees
    • Problem-solving
    • Measure it
    • Reinforce it
  • Understanding Leadership
  • Five Practices of Leadership
  • Course fee KD 49

Enroll until 28 Dec 2020

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