Customer Service Training

Customer Service Training

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide participants with opportunities to explore their responsibilities within their role as a leader (supervisor or manager) in a customer service environment.

This Workshop will help you teach participants:

• Identify ways to establish links between excellence in customer service and your business practices and policies.
• Develop the skills and practices that are essential elements of a customer service-focused manager.
• Recognize what employees are looking for to be truly engaged.
• Recognize who the customers are and what they are looking for.
• Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

Learning Objectives

• The Six Critical Elements of Customer Service
  • A customer service focus
  • Defined in your organization
  • Given life by the employees
  • Problem-solving
  • Measure it
  • Reinforce it
• Understanding Leadership
• Five Practices of Leadership