Conflict Resolution 2

Conflict Resolution – Dealing with Difficult People

We can get into a routine where it feels like everyone we speak with is either having a bad day, or we are having a bad day ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and have an interaction with somebody.

Success comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this Course , you will teach participants how to turn difficult situations into opportunities for growth.

During this Course , you will teach participants how to:

• Recognize how their own attitudes and actions impact others.
• Use new and effective techniques for dealing with difficult people.
• Use techniques for managing and dealing with anger.
• Develop coping strategies for dealing with difficult people and difficult situations.

Learning Objectives

Conflict as Communication

Benefits of Confrontation

Preventing Problems

Getting Focused

Managing Anger

Dealing with Problems

The Three-Step Conflict Resolution Model

Practice Makes Pretty Good

Changing Yourself

Why Don’t People Do What They Are Supposed To?

De-Stress Options to Use When Things Get Ugly