Customers Service Specialist CCSS
This increasingly competitive world, customers are in a position to demand ever-increasing levels of service and quality. Rather than simply react to their demands, successful companies are proactive in the way they manage quality and continuously seek to improve levels of customer satisfaction
Course Outline
- Introducing Quality Management and Customer Services
- Service Quality - Tools and Techniques
- Managing Customer Expectations
- People Skills to Deliver Excellent Customer Service
- Making it happen