Certified Customer Service Manager CCSM
There has been no time in history when customers have had so much choice of where to get service and goods. The internet has revolutionized the market place: customers can research, purchase, and review products and services from the comfort of their own home, or office. Customer expectations have heightened. They demand consistent, professional, and effective service from their suppliers. This highly interactive and fun program examines in-depth how to build lasting rapport and mutual respect with your customers while you uncover their needs, match them, build respect and maintain customer loyalty
Course Outline
- The world of customer service excellence
- Gaining a greater understanding of your company
- Communication master class
- Influencing with integrity
- Conflict, challenge, and closure