Conducting Effective

Conducting Effective Performance Reviews

Performance reviews are an essential component of employee development. The performance review meeting is an important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place. Remember what the German philosopher Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.”

Setting goals and objectives to aim for will give both supervisors and employees a focus, and is one of the key aspects to meeting overall company objectives. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.

This course will help you teach participants:

• To recognize the importance of having a performance review process for employees.
• How to work with employees to set performance standards and goals.
• Skills in observing, giving feedback, listening, and asking questions.
• An effective interview process and the opportunity to practice the process in a supportive atmosphere.
• How to make the performance review legally defensible.

Learning Objectives

• Performance Appraisals Done Well
• Errors We Make
• Types of Performance Reviews
• The Performance Management Process
• Goals with SPIRIT
• The Performance Management Cycle
• Setting Standards
• Creating a Performance Development Plan
• Feedback and Communication
• Listening Skills
• Communication Strategies
• Giving Feedback
• Accepting Criticism
• Planning the Interview
• The Interview
• Goal Setting Role Play
• Providing Feedback
• Coaching
• Appraisal Preparation
• The Interview
• Maintaining Performance
• Handling Performance Problems
• The Part Where Someone Gets Fired
• Pre-Assignment Review
• Performance Management Checklists