Creative Problem Solving & Decision Making

Creative Problem Solving & Decision Making

Main objective:

The Creative Problem Solving & Decision-Making workshop is designed for managers, supervisors and administrators who want to improve their problem-solving and decision-making skills and business professionals who want to take their critical thinking to the next level.

By the end of this program, participants will be able to:

 

  • Build and expand their decision-making, critical thinking and creative problem solving skills.
  • Apply logical and creative approaches to solving problems and making decisions.
  • Use traditional and creative tools for identifying causes and generating solutions.
  • Utilize creativity and lateral thinking as business tools.
  • Analyze and solve actual problems facing them at work.
  • Gain confidence in asking the “right questions”
  • Overcoming the stress of making complex decisions.
  • Demonstrate and build credibility with upper management.
  • Develop strategic approaches to problem-solving and decision-making.

Program Outline

Day 1

  • What is Creative Problem Solving?
  • Creative and logical thinking.
  • Writing concrete problem statement
  • Building your Business Case
  • Gathering information
  • Analyzing the Problem
  • Identifying Key Questions effectively
  • Root cause (Fishbone) analysis
  • Identifying Mental Blocks & how to remove them

 

Day 2

  • Stimulating Creativity& Generating Solutions
  • Group problem solving techniques.

  • Brainstorming tools to generate ideas for solutions
  • The Six Thinking Hats
  • Analyzing Solutions using Cost/Benefit Analysis
  • The Pareto 80/20 rule
  • Selecting a Solution
  • Making Win-Win Decisions
  • Deciding Decisively

Day 3

  • Decision-Making Traps
  • Developing action plan
  • The continuous improvement (PDCA) cycle.
  • Lessons learned & sharing knowledge
  • The process of learning, unlearning and relearning.

  • Celebrating success
  • Characteristics of effective problem solvers.

  • Motivating people to contribute throughout problem solving process
  • Building continuous learning environment

Course Enquiry