Problem Solving and Decision Making

Problem Solving and Decision Making

Contents

• Session One: Course Overview.
• Session Two: Definitions.
• Defining Problem Solving and Decision Making.
• Problem Identification.
• Eight Essentials to Defining a Problem.
• Problem Solving in Action.
• Session Three: Making Decisions.
• What it Means.
• Types of Decisions. 
• Facts vs. Information.
• Decision-Making Traps.
• Session Four: Getting Real
• Session Five: The Problem Solving Model
• Model Overview
• Real Problems.
• Phase One
• Phase Two.
• Phase Three. 
• Session Six: Case Study
• Session Seven: The Problem Solving Toolkit 
• The Basic Tools
• The Fishbone.
• Degrees of Support
• Creative Thinking Methods
• Brainstorming and Brainwriting
• More Methods
• Session Eight: Aspirinia
• Decision Information
• Individual Action Steps
• Session Nine: Swotting Up
• SWOT Analysis
• Individual Analysis
• Session Ten: Making Good Group Decisions
• Working Toward the Decision
• Avoiding Fatal Mistakes
• Session Eleven: Analyzing and Selecting Solutions
• Selecting Criteria
• Creating a Cost-Benefit Analysis
• Session Twelve: Planning and Organizing
• Introduction
• Follow-Up Analysis
• Evaluate
• Adapt, Close, and Celebrate
• Personal Action Plan
• Recommended Reading List 
• Course Evaluation