Leadership Skills

Leadership Skills for Supervisors Communication, Coaching, and Conflict

Course Overview

This course aims to equip supervisors with essential leadership skills in communication, coaching, and conflict management. Through a mix of theoretical understanding and practical application, participants will learn how to effectively lead teams, foster development, and resolve conflicts in the workplace.

Module 1: Introduction to Leadership for Supervisors

• Objective: Understand the fundamentals of leadership and the role of a supervisor.
  • Definition of leadership and supervision
  • Key differences between management and leadership
  • The role of a supervisor in an organization
  • Attributes of effective leaders

Module 2: Effective Communication Skills

• Objective: Develop and enhance communication skills crucial for effective leadership.
  • Principles of effective communication
  • Verbal and non-verbal communication techniques
  • Active listening skills
  • Constructive feedback and its importance
  • Barriers to effective communication and how to overcome them

Module 3: Coaching and Mentoring

• Objective: Learn the techniques and importance of coaching and mentoring employees.
  • Introduction to coaching and mentoring
  • Differences between coaching, mentoring, and training
  • Coaching models and techniques (e.g., GROW model)
  • Building a coaching mindset
  • Setting goals and providing constructive feedback
  • Developing individual development plans (IDPs)

Module 4: Conflict Resolution and Management

• Objective: Understand conflict dynamics and acquire skills to manage and resolve conflicts effectively.
  • Types and sources of conflict in the workplace
  • The conflict resolution process
  • Conflict resolution styles (e.g., Thomas-Kilmann Conflict Mode Instrument)
  • Strategies for effective conflict resolution
  • Mediation techniques and when to use them
  • Case studies and role-playing exercises

Module 5: Building and Leading Effective Teams

• Objective: Foster teamwork and create a collaborative work environment.
  • Characteristics of high-performing teams
  • Stages of team development (e.g., Tuckman's stages of group development)
  • Building trust and collaboration within teams
  • Role of a supervisor in team dynamics
  • Techniques to motivate and engage team members

Module 6: Practical Applications and Case Studies

• Objective: Apply the learned concepts to real-world scenarios.
  • Analyzing case studies on communication, coaching, and conflict
  • Group discussions and problem-solving activities
  • Role-playing exercises to simulate workplace scenarios
  • Developing action plans for individual leadership growth

Module 7: Continuous Improvement and Self-Development

• Objective: Encourage continuous learning and self-improvement for ongoing leadership development.
  • Importance of self-reflection and feedback
  • Creating a personal development plan (PDP)
  • Resources for continued learning (books, courses, mentors)
  • Setting long-term leadership goals